Nolitha's
WARRANTY AND SERVICE
Nolitha's commitment to your project is the same as our commitment to all of our past and current projects - to provide not only the highest quality installation possible during construction, but to provide you with the support needed during the contractual warranty period during the 3 year maintenance period as well.
As you well know, Nolitha has always entertained the concept of a satisfied customer throughout the projects we have completed to date. We are unusual in that we provide the customer with a 24-hour answering service for your support in the unlikely event of an untimely emergency. Technical service and help is basically just a telephone call away.
We have provided a full range of spare parts on your site. These are locked in the service cabinets. Please ensure that only authorized personnel has access to these items, as in case of an emergency, the availability of the correct component is essential.
Training for the customer is carried out by the Operations Department to whatever depth the customer requires, or wishes. The training consists not only of the theory of operation, but actual hands on training with locks, locking devices and control equipment. On request video taping of the training sessions is done, in order to provide the operator copies of training sessions for reference on later dates, if necessary.
WARRANTY / SERVICE CONTRACT INFORMATION
PROCEDURE FOR WARRANTY ASSISTANCE
The warranty requirements for your system will be administered by our Operations Office in Cape Town, South Africa, whose address is :
CAPE TECHNIC
P.O. Box 6169
ROGGEBAAI
8012
Hours of operation and contact persons - numbers are as follows:
All hours
Jamil Sammai 082 487 6542 ( Field Repairs )
Gernot Zankl 083 417 6178 ( Chief Technical Officer )
Alternative No. :
Ernst Zauchenberger 082 55 696 55
PROCEDURE FOR POST WARRANTY OR SERVICE ASSISTANCE
In order to provide the best possible service, it is requested that the Engineering Department (Donald Terblanche or Willie Cameron ) be notified of any repairs made by correctional service personnel, and that the notification as well as requests for service be accompanied with as much detail as possible as to location and nature of the malfunction.
A service call report or similar form any be used for this type of reporting (see attached)
Please E-mail to ernst@nolitha.com or fax to 021-511 8249.
Your facility has undergone a Quality Assurance Inspection and experience of a training period, instructing personnel on mechanical locks, pneumatics, electronic control operations and the maintenance of all the aforementioned items. Use this training wisely as it will be of significant value following your contractual warranty and maintenance periods.
We thank you, in advance, for your assistance and cooperation by following these guidelines.
Sincerely
CAPE TECHNIC
Gernot Zankl(Chief Technical Officer)